Kevin Roche (kproche) wrote,
Kevin Roche
kproche

  • Mood:

A pleasure dealing with professionals for a change

As bovil mentioned in his LJ, our wine cabinet was delivered today.

It took some time for me to connect with the delivery department for Cal Wine Cellars -- Vinocraft (they had the wrong last digit for my cell number, and I was swamped during the day at work and kept not having time to retrieve the number from voicemail). Once I did we arranged for delivery this morning.

I asked them how early they could arrive, and was told the warehouse didn't open until 8:30. So we made an appointment for them to deliver around 9:30, with a guarantee they'd be here before 10.

I got up, went for a run on the elliptical at the gym, and got back about 9:00. They'd already called to confirm our address.

At 9:20 they arrived and went to work. By 9:45 they were done.

I've had to deal with so many dreadful examples of customer service lately, especially with service appointments, that I thought it appropriate to put a shout out about a company that still does it right.
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 0 comments